Seven current and former Kaiser Permanente nurses told CalMatters that workplace surveillance, including AI systems that rate empathy and flag calls over 15 minutes, is undermining patient care. The concerns surface as the California Nurses Association, representing 25,000 nurses, begins contract talks with Kaiser, with artificial intelligence a likely sticking point. As California's largest private employer, Kaiser's approach could set precedents for managing workers with AI and for how healthcare balances cost-cutting automation against human touch. Kaiser defended its practices.
Read the full story: Kaiser Nurses Say Technology Is Making Their Jobs — and Patient Care — Worse — Sonoma Valley Sun, Aug 3.
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